589 takes the personal data protection of every member seriously. This document clearly explains how we collect, use, store, and protect your information in line with the highest security standards.
Important Note: This Privacy Policy explains how the 589 platform handles your personal information. By registering for and using 589's services, you agree to comply with and be bound by this Privacy Policy. Please read this document together with the Terms and Conditions us for a comprehensive understanding.
589 is fully committed to protecting the privacy and personal data security of every member who uses our platform. As an online gaming platform serving exclusively the Malaysia market, we understand the importance of the trust you place in us each time you share personal information during registration and platform use.
This Privacy Policy details what data we collect, why we need it, how it is used, how long it is retained, and your rights as the owner of that data. We believe that transparency in data handling is not merely a legal obligation — it is part of our commitment to every 589 member.
This Policy applies to all information collected through the 589 website, the 589 mobile app, Live Chat, email communications, and all other interaction channels between you and our platform.
589 only collects data that is strictly necessary for the purposes clearly stated below. The following are the categories of data we collect and their respective purposes:
| Data Category | Example Information | Primary Purposes |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Account verification & KYC |
| Contact Data | Email, phone number, residential address | Communication & verification |
| Financial Data | Bank account number, transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, web browser | Security & performance |
| Usage Data | Wagering history, active games, session duration | Service improvement |
| Communication Data | Live Chat records, support email | Customer support |
2.1 Data We Do Not Collect
589 never collects sensitive data unrelated to platform operations, such as health information, political affiliations, religious beliefs, or biometric data, without your explicit consent. We also do not purchase or obtain personal data lists from third parties for marketing purposes.
Every piece of data we collect is used for specific and legitimate purposes. 589 will not use your data for any other purpose without notifying you in advance. The following are the primary purposes for which your personal data is used:
589 Guarantee: We will never sell, rent or transfer your personal data to any third party for marketing purposes without your explicit consent. Your data belongs to you.
The security of your personal data is 589's highest priority. We continuously invest in cutting-edge security infrastructure to ensure your data is always protected against unauthorized access, breaches or misuse.
4.1 Technical Security Measures
4.2 Data Retention Period
589 retains your personal data for as long as your account is active and for the period required thereafter to fulfil legal obligations. Generally, transaction records and KYC data are retained for a minimum of five (5) years in line with industry compliance requirements. Data that is no longer needed will be securely deleted in accordance with approved data deletion procedures.
589 does not share your personal data with external parties arbitrarily. However, there are limited situations where data sharing is necessary for platform operations. In all such situations, we ensure that the receiving party is bound by strict confidentiality agreements.
Reminder: 589 never sells your personal data to advertisers, data brokers, or any other party for commercial purposes. If you receive a communication claiming to be from 589 that requests sensitive data through unofficial channels, treat it as a fraud attempt.
The 589 platform uses cookies and similar tracking technologies to enhance the user experience, understand usage patterns and ensure the security of your session. Cookies are small text files stored on your device when you visit our platform.
6.1 Types of Cookies Used
6.2 Cookie Controls
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect platform functionality and your user experience. Continued use of the 589 platform after the cookie notice is displayed constitutes your consent to the use of cookies.
As a 589 member, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe, typically within 30 business days from the date the request is received.
You have full control over your personal data. The following are the rights we guarantee to every member.
You have the right to request a copy of all personal data we hold about you at any time. Such requests will be processed within 30 days.
If any of your personal data is inaccurate or outdated, you have the right to request a correction through our support team.
You may request the deletion of your personal data, subject to data retention obligations required by applicable law.
You have the right to object to the processing of your data for direct marketing or analytics purposes at any time without needing to provide a reason.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
In certain situations, you may request that we restrict how we use your data while a dispute is being resolved.
The 589 platform is intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.
Parents and guardians who discover that their child has registered an account on the 589 platform are advised to contact our support team immediately so that appropriate action can be taken without delay.
589 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Members will be notified of any significant amendments via a prominent notice on the platform or by email at least seven (7) days before the changes take effect.
It is your responsibility to review this Privacy Policy periodically. The "Last Updated" date at the top of this document will always reflect the latest version currently in effect. Continued use of the 589 platform after any amendments constitutes your acceptance of the updated policy.
To ensure you never miss any important updates, make sure the email address registered to your 589 account is active and checked regularly.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you through the following channels:
To facilitate the processing of your data rights request, please include your account username, the type of request, and relevant details in your message. This helps us identify and process your request more quickly and accurately.
Data protection is not just a promise — it is a daily practice we implement at every level of our operations.
All personal data and financial transactions are protected by 256-bit SSL and AES-256 encryption — the same standards used by leading banking institutions in Malaysia.
589's threat detection system operates 24 hours a day without interruption. Any suspicious activity in your account is automatically detected and preventive action is taken immediately.
589's identity verification process complies with strict KYC and anti-money laundering (AML) standards, protecting you and all members from illegal activity on the platform.
589 has never and will never sell your personal data to advertisers or any third party for marketing purposes. Your data remains solely under our control.
The 589 platform and data storage systems undergo regular independent security audits by accredited third parties to ensure data protection standards consistently meet the latest industry requirements.
We respect your right to access, correct, delete or transfer your personal data. Every request is handled transparently and within the promised timeframe, no questions asked.
589 protects your privacy at all times. Register now and enjoy a safe, fair, and enjoyable gaming experience with the 589 member community across Malaysia.